Jan 13, 2012
Author: Arno Ricci
Gordon R Williams Corp would like to thank its customers for the tremendous support and understanding through the GE Recall process. With our customers' support, Gordon R Williams has been able to achieve within the first two months of the recall a fix rate that is unparalled within recall situations. As of January 1st 2012, 91% of the units affected have been fixed. We continue to focus on the remaining 9% of the customers who we have not been able to get to. We continue to work towards a successful conclusion to this issue.
Gordon R. Williams values its go to market high level of products and its after sales support. Most organizations speak to this corporate objective.
The recall was an opportunity for Gordon R Williams Corp to display in actions these lofty goals. It was an opportunity to speak to our customers, to listen to each of you and to continue to provide you with the level of post sales support that you deserve and expect from your HVAC provider.
Once again, thank you.
Arno Ricci
Chief Operating Officer
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